Redemption of a coupon code for promotional assets is restricted by Unity’s internal licensing logic to a single organization. This restriction prevents the application of a coupon to multiple entity licenses or different organizational accounts once the offer has been claimed by a specific Unity ID.

1. Sign in to the Asset Store and verify that the correct organization is active in your profile settings.
2. Add the specific promotional asset to the shopping cart.
3. Input the coupon code during the checkout process to reduce the balance to zero.
4. Complete the transaction to bind the asset to your organization’s library permanently.

Additional Tips

• Verify you are not logged into a guest account or a restricted secondary organization before attempting to use a coupon.
• If the error ‘The product included in the code does not match’ persists, clear your browser cookies to reset the Asset Store session.
• Assets claimed via a coupon are only visible in the Package Manager when the Unity Editor is signed into the specific organization that redeemed the offer.
• Promotional coupon codes are generally multi-entity incompatible and cannot be transferred between accounts after redemption.